Returns & Exchanges

1. Return & Replacement Window

We accept return and replacement requests within the time window specified for your product (typically 2 days for returns and 2 days for replacements after delivery). Certain products may be marked as non-returnable or non-replaceable.

2. Exchanges & Replacements

If you received a damaged or incorrect item, you can request a replacement. You must provide at least one clear photo or video showing the item's condition. Replacements are subject to product eligibility and availability.

3. Process

To start a return or exchange, follow these steps:

1. Log in to your account and go to your Orders dashboard.
2. Select the delivered order and click Request Return.
3. Choose the specific item (and the exact barcoded units, if applicable) you wish to return or replace.
4. Select whether you want a Return (Refund) or a Replacement.
5. Provide a reason and attach at least one photo or video of the product.

4. Refunds

If you paid online via Razorpay or Stripe, the refund will be processed automatically to your original payment method. For Cash on Delivery orders, you can choose to receive instant Store Credit in your wallet, or provide your Bank/UPI details for a manual transfer.